All our discontents about what we want appeared to spring from the want of thankfulness for what we have. -Daniel Defoe
I am so thankful for today. Having finally moved into a bigger, nicer office with a great view from the fifth floor, I am now excited to get here every day to see what new adventures await. The feeling from being able to help seniors that are really scared, confused and worried - being able to help allay their fears and help - it's priceless.
Just now, I finished a phone call with an 82 year old woman who had just received a letter yesterday from Advantra PFFS (Medicare Advantage plan) telling her that she was being dropped and is on her own for finding replacement coverage. She went online looking for help and found me. She said she could not sleep last night because she was so worried about what is going to happen with her healthcare plan.
I was able to explain to her the benefits of being on a medicare supplement policy. She was VERY happy to learn that she can now to go ANY doctor and ANY hospital without worrying about networks or co-payments out maximum out of pocket costs like before. She chose to take care of the electronic enrollment right then. That's right, she's 100% computer savvy. She signed the electronic application without one problem.
When we were done talking about products and insurance, I asked her how she felt now, about putting this issue to rest with more freedom than she had before. She paused, and then let out a deep breath. She was so relieved that she didn't have to say anything more. I then encouraged her to seek out her friends that may have received the same letter of cancellation. I assured her that I would take the same time and effort for them as I had with her. She then told me she was taking her piece of paper with my phone number on it IN PER PURSE for when she ran into her friends.
I'm thankful for the opportunity to actually help people. That's why I became a police officer at 19 - I always really wanted to help people. Now, in my new career, I'm able to do the same thing, but with much, much better rewards.
Chris
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